Asset Manager - Participating in Bidding Projects

Welcome to the Asset Manager module on MRO SmartHub. This guide is designed for company administrators and invited bidders. It explains how to access the Participant view, understand the structure and lifecycle of an Asset Manager project, and place bids on packages and part lists.

Getting started with Asset Manager

The IATA MRO SmartHub brings together several modules - Evaluator, Connector, Auctioneer, Teardown Module, SmartDocs, and Asset Manager - to streamline how aviation organizations buy, sell, and manage materials and services. This tutorial focuses on Asset Manager from a participant point of view: how invited companies access projects, review categories, submit bids, and understand outcomes.

Access MRO SmartHub

Open a modern browser and visit https://mrosmarthub.iata.org. Accounts are personalized and your username is not your e-mail address; it appears in your registration e-mail. If you cannot locate it, contact your internal administrator or IATA Support.

SmartHub login screen with username field (username is not the e-mail)

Open the Participant view

Use the top navigation: Asset Manager → Participant. If Participant is not visible, your access has not yet been enabled. Please ask your admin to grant access or contact IATA Support at mrosmarthubauction@iata.org.

Navigation to Asset Manager Participant view

Participation in asset projects

To participate, your company must be invited on a category level by the project owner. Projects appear in your overview only if at least one category invitation exists for your company.

Note

You will only see projects for which your company has been invited to at least one category.

Overview of Asset Manager projects (only invited projects are visible)

Overview of asset projects

Asset Manager projects typically represent the acquisition of a single aircraft or engine intended for teardown. A project page provides:

  • Asset Description with images and key identifiers.

  • Project Timeline with the start and end of bidding phases and expected teardown dates.

  • Project Contacts for the responsible owner.

  • Project News, used for short updates and clarifications during the bid window.

  • Categories (packages and/or part lists).

  • Documentation such as certificates and shop reports.

General description of a project with timeline, contacts, news, categories, documents

Project phases, notifications, and example timeline

Projects follow a clear sequence: Setup → Internal bidding → General (external) bidding → Settlement → Finalization. When bidding windows open, MRO SmartHub notifies relevant users by e-mail; for external partners, all users with Asset Manager access in the invited company receive the notice. When settlement concludes, the decision is also communicated by e-mail and reflected in the project status.

Example Asset Manager timeline showing internal start, external start, end of bidding and settlement (Day 0, Day 7, Day 14, Day 28)

Project categories

Categories can vary between projects and are defined by the owner:

  • Packages (e.g., engines, landing gear) accept a single monetary offer per package.

  • Part lists (e.g., components and consumables) accept line-item pricing via CSV upload.

  • Invitations are issued per category, so your company may be invited to some or all categories in a project.

Category list showing package and part-list types

Accessing and reviewing projects

Open a project to review its description, timeline, categories, news, and documents. This context helps you decide where your company should bid. If a category is not relevant, you can explicitly record No interest, which suppresses reminders and gives the owner a clear signal.

Placing bids on asset projects

  1. Review the offered material. Once a bidding phase starts, you will receive an e-mail notification. Open a category (package or part list) to view its details and supporting documents.

  2. Bid on packages. Enter a single offer for the entire package and save it. If you choose not to participate, set No interest for that category.

Bidding on a package category with single-offer entry and Save

  1. Bid on part lists. Export the CSV template, populate the pricing and quantity columns in your spreadsheet editor, and upload the file. Upon confirmation, the upload replaces any previous bids from your company for that list. You can also set No interest if you will not bid on the category.

Bidding on a part list with CSV export/upload and No interest

  1. End of bidding. When the bidding window closes, the project transitions to settlement. The owner evaluates competing offers and selects winners. You will receive an e-mail with the outcome, and results will be visible in Asset Manager.

Settlement and awarding

The settlement phase is managed by the project owner. After reviewing all offers, they select the winning bids and finalize the project. Participants are notified by e-mail once settlement has concluded, and the final result is available on the project page.

Visualization of settlement results (selected and not selected examples)

Documentation and support

You can find contextual on-screen help inside the application and more detailed guides and FAQs at the documentation portal.

For support:

  • Technical questions (accounts/entitlements): start with your company administrator. If unsure, contact MRO SmartHub Support at mrosmarthubauction@iata.org or via the IATA Customer Portal at https://portal.iata.org.

  • Project-specific questions: contact the project owner listed in the project header.

Support chain from user to company admin to IATA, and project owner for project-related questions

Summary

Asset Manager enables your company to join teardown asset projects, review the offered material, and place competitive bids across packages and part lists. With clear phase notifications, a documented settlement process, and integrated support, participants can engage confidently and efficiently from invitation to award.

Next steps to get started

  • Ensure all relevant users are registered: https://mrosmarthub.iata.org/registration/

  • Verify that Asset Manager → Participant is enabled for your account.

  • Review current projects and decide where to bid; mark No interest where applicable.

  • Start placing bids and monitor e-mail notifications for phase changes and settlement results.