Error messages

File can not contain additional field: [field name]

The uploaded CSV file contains an additional column [field name] that cannot be handled by IATA MRO SmartHub. Please review your CSV file and delete the respective column before re-uploading the file.

[field name] must be one of the following values: [values]

One or more values in the specified field/column [field name] of the uploaded CSV file do not match with the expected values defined in [values]. Please check the uploaded CSV file and upload again. Definitions for allowed values for certain fields can be accessed here.

Fields [field name] are required. At least one is missing.

The uploaded CSV file is missing a required columns. Please review the content and re-upload after making changes.

[field name] must be a valid date of format: yyyy-MM-dd 

One or more dates entered in column [field name] are not in line with the expected date format yyyy-MM-dd. Please check the content and re-upload after making changes.

In case you correctly entered the date and Microsoft Excel has changed the format, you can manually set the date format as described on this Microsoft help page.

[field name] must be of type [type] and has to [field condition].

One or more entries in column [field name] are not of type [type] and do not follow the condition specified in [field condition]. Please check the content of the previously uploaded CSV file and re-upload after making changes. An overview of the different data types with some examples can be accessed here.

Row removed due to at least one empty required field ([field names])

At least one row has been removed from the content of the uploaded CSV file due to at least one missing required field. Please review the uploaded content that is shown in IATA MRO SmartHub and identify the missing row(s). The columns specified in [field names] have to be present for each row to be valid.

[field name] must be a number > 0.

In at least one row of the uploaded data the field [field name] contains not a number or a negative number. Please check the uploaded CSV file and re-upload.

In case the mentioned field contains a price, please make sure to format prices as numbers without any currency sign or name. For more details on how price fields must be formatted, see here.

[field name] must be a valid company ID (integer).

In at least one row of the uploaded data the field [field name] contains not an integer number specifying a certain company on IATA MRO SmartHub. Please check the uploaded CSV file and re-upload. In case you do not know the correct company ID for the company you want to identify, please contact support via the contact form.

Could not export [data]. If this issue persists, please contact support.

There was an error with the data requested for export. If the same error occurs for another data set and/or still occurs after waiting for some time, please contact support via the contact form.

Invalid e-mail address. Please review the entered notification e-mail address.

The e-mail address entered in the respective input field is invalid. A valid email address consists of an email prefix and an email domain, both in acceptable formats.

The prefix appears to the left of the @ symbol.
The domain appears to the right of the @ symbol.

For example, in the address example@mail.com, “example” is the email prefix, and “mail.com” is the email domain.

Allowed characters are letters (a-z), numbers, underscores, periods, and dashes. An underscore, period, or dash must be followed by one or more letter or number

No bids available. There is nothing to export right now.

For the selected auction, no bids have been placed yet. An export of bids is only possible after at least one bidder has successfully placed a bid.

Part number not found. No information for the entered part number can be found.

For Evaluator, this message implies that the entered part number is not known in our material reference catalog and therefore no evaluation results can be displayed. If you think there must be evaluation results, please contact support via the contact form with all necessary details about this part number.

For Connector, this message implies that no listings exist for this part number that are visible to you. There may be listings for this part number available that are not available for you. If you think there must be listings for this part number from a certain supplier available, please directly contact the supplier to ensure that the visibility is defined correctly.

Not allowed. You cannot increase the quanitity. Please use the add function to add new parts.

For a material that is already listed in the consignment project it is not possible to increase the quantity. You can decrease the quantity to account for any removals/utilizations/sales you may had. If you would like to increase the quantity of a certain material in a consignment project, you have to use the add function to add new parts.

Error while download PDF. If this issue persists, please contact support.

There was an error with the PDF requested for export. If the same error occurs for another PDF and/or still occurs after waiting for some time, please contact support via the contact form.

Could not retrieve document information. If this issue persists, please contact support.

There was an error with the document information requested. If the same error occurs for another document and/or still occurs after waiting for some time, please contact support via the contact form.

Could not retrieve PDF. If this issue persists, please contact support.

There was an error with the PDF requested. If the same error occurs for another PDF and/or still occurs after waiting for some time, please contact support via the contact form.

An unknown error occurred., If you experience problems using the IATA MRO SmartHub or if this issue persists, please contact support.

Please contact support via the contact form. Please provide as many information as possible to support us locating the reason for this error message. An overview of what could be relevant for our support team is listed here.

File upload failed. Empty file uploaded. Please check your file.

The uploaded CSV file did not contain any data. Please review the CSV file that the data you want to upload to IATA MRO SmartHub is included and re-upload.

File upload failed. File size too large. Maximum file size is [allowedSize] MB.

The uploaded CSV file is too large. If you are trying to upload data for Evaluator, please use the web-uploader (see here). If you do not have credentials for the we-uploader or you tried to upload data for Connector, Consignment, or Auctioneer, please reach out to our support team.

CSV file error: After validation and conversion, no valid rows remain.

Each file that is uploaded to IATA MRO SmartHub has to pass validation checks. These checks ensure that the contained data is inline with the requirements of the specific use-case. In addition to that, during the upload process certain fields are converted into defined standard formats. Any rows in the uploaded data that do not pass the validation checks or where the conversion functions cannot be applied are removed from the data set. In case of such removals, you are notified during the upload process to check the data and correct any mistakes.

If the error message above is shown during the upload process, the validation and conversion step has removed all rows from the uploaded data set. This implies that nothing can be uploaded.