Onboarding Process

The onboarding process ensures that new customers can efficiently use all features of the IATA MRO SmartHub. The structure and elements of the onboarding process differ based on the modules included in the customer’s scope.

Kick-Off Meeting

The first step in the onboarding process is a kick-off meeting, which takes place shortly after the contractual aspects have been completed. During this meeting, IATA and Opremic will designate an individual onboarding manager who will guide the customer through the process and act as the main point of contact.

Agenda for the Kick-Off Meeting:

  • Introductions: Meet the key personnel involved in the onboarding process from IATA/Opremic and the customer.

  • Individual Onboarding Plan: Present the tailored onboarding plan and schedule the training sessions.

  • Data Contribution for Evaluator: (Only relevant if the Evaluator module is included in your scope) Introduction to the technical requirements for contributing data to the IATA MRO SmartHub.

  • Customer Questions: Open Q&A session for onboarding or platform usage inquiries.

Training Sessions

User training is a crucial component of the onboarding process. The training content and target groups vary depending on the roles and modules included in the customer’s scope.

Note

Customers are encouraged to prepare use cases, questions, and individual requirements beforehand to make the training sessions as interactive as possible. Certain agenda items will be conducted as live sessions, where users can share their screens to complete tasks directly in the IATA MRO SmartHub. These are marked with (Live).

1. Company Administration

This session is designed for company administrators, who are responsible for managing user accounts, company settings, and trading relations.

Agenda Template (subject to customization):

  1. General access to IATA MRO SmartHub

  2. Module overview

  3. Login & Two-Factor Authentication

  4. Creating the company profile (Live)

  5. Setting up trading relations (Live)

  6. Initializing company settings (Live)

  7. User administration (e.g., registering users and managing access)

  8. Documentation & support

  9. Questions & answers

Required Preparation:

2. Connector

This session is for users of the Connector module, which supports purchasing and selling materials.

Agenda Template (subject to customization):

  1. General access to IATA MRO SmartHub

  2. Connector concept and industry differences

  3. Uploading and managing sales inventory (Live)

  4. Searching and purchasing parts (Live)

  5. Uploading demands and filtering offers

  6. Documentation & support

  7. Questions & answers

Required Preparation:

  • Identify participants who will use the Connector.

  • Ensure participants are registered and have active accounts.

  • Complete the company profile (if not already done).

  • Prepare a sales inventory CSV template with part and pricing details.

3. Evaluator

This session is for users of the Evaluator module, enabling them to evaluate parts or material lists.

Note

A completed data contribution is required for this training.

Agenda Template (subject to customization):

  1. General access to IATA MRO SmartHub

  2. FMV concept and definition

  3. Price setting for purchase and sale using Evaluator (Live)

  4. Utilization decisions for inventory parts (Live)

  5. Creating a material list and accessing results (Live)

  6. Company benchmarking (Live)

  7. Documentation & support

  8. Questions & answers

Required Preparation:

  • Register all relevant users.

  • Provide daily use cases and a material list for evaluation using the provided template.

4. Consignment

For users managing consignment projects, this session covers supplier and receiver workflows.

Agenda Template (subject to customization):

  1. General access to IATA MRO SmartHub

  2. Creating and managing consignment projects as a supplier

  3. Participating in consignment projects as a receiver

  4. Documentation & support

  5. Questions & answers

5. Auctioneer

This session is for users managing auctions in the Auctioneer module. No training is required for bidders; they can access the tutorial here: Auctioneer.

Agenda Template (subject to customization):

  1. General access to IATA MRO SmartHub

  2. Creating auction lots

  3. Preparing IATA marketing materials

  4. Managing auctions

  5. Awarding parts/packages post-auction

  6. Documentation & support

  7. Questions & answers

Q&A / Feedback Meeting

A Q&A session is scheduled 4-5 weeks after onboarding. This session addresses questions and use cases based on the customer’s experiences.

Note

Preparation: - Gather questions or issues encountered while using IATA MRO SmartHub. - Collect specific use cases for live guidance during the session.

Initial Data Contribution (Evaluator)

Access to the Evaluator module requires customers to provide their transaction history. The steps for initial data contribution and technical transfer methods are detailed in Evaluator Data Specification.