General

How to contact IATA?

You can contact IATA via our contact form that can be accessed via the link in the footer on every page in the IATA MRO SmartHub.

Footer with link to contact form

Footer with link to contact form

What information should I provide when contacting the support?

Relevant details are for example:

  • Module and exact screen the error happened. Please use the menu structure for this, e.g., Connector -> Inventory -> Upload inventory.

  • The OS and browser you use

  • The date and time the error happened

  • Your IATA MRO SmartHub user name

I have forgotten my password. Where can I reset the password or get a new one?

Users can reset their password by entering the e-mail address used for registering at IATA MRO SmartHub under https://mrosmarthub.iata.org/login/reset. We will then send you an e-mail with instructions to reset your password.

If you do not receive an e-mail after 10 minutes, please check your “Junk Mail” or spam folder and/or add opremic.com, noreply-mail to the list of allowed contacts.

The 2-factor-authentication is not working. / I have deleted the entry in my authentication app on my mobile phone.

Please contact IATA via our contact form (How to contact IATA?). The customer service is able to reset your 2-factor-authentication to allow you to re-initate your authentication app.

The exported CSV files are shown incorrectly when I open them with Excel.

Due to regional Excel settings having default list separator options where files will either be read with a comma separator or semicolon separator. In Europe, the default is for the semicolon to be a delimiter instead of a comma.

If a CSV file downloaded from the IATA MRO SmartHub is not shown correctly in Excel, please check your locale and change the CSV delimiter accordingly. You can change the preferred CSV delimiter based on your computers locale in your user settings. See User Settings for more information.

A short description to split an already downloaded incorrect separated CSV file can be found here: https://support.microsoft.com/en-us/office/split-text-into-different-columns-with-the-convert-text-to-columns-wizard-30b14928-5550-41f5-97ca-7a3e9c363ed7