FAQ
This section contains answers to the most important questions regarding IATA MRO SmartHub. If anything is missing here, please let us know via our contact form (How to contact IATA?) and we will add it here.
Frequently Asked Questions
- General
- How to contact IATA?
- What information should I provide when contacting the support?
- I have forgotten my password. Where can I reset the password or get a new one?
- The 2-factor-authentication is not working. / I have deleted the entry in my authentication app on my mobile phone.
- The exported CSV files are shown incorrectly when I open them with Excel.
- Auctioneer
- General
- Setting up an auction
- During an auction
- Can I bid on complete auction listings?
- Can I edit my bid?
- Can I get a list of the items being auctioned?
- Can the content of an auction change during the auction process?
- How can I contact the seller to ask for additional information on the auction or auctioned items?
- How do I place a bid on an auction?
- How much should I bid?
- Can I cancel my bid?
- Is there a minimum bid within an auction?
- After an auction
- Asset Manager
- General
- Accessing a project
- Bidding on an asset project
- What is the difference between internal and external bidding phase?
- Can I bid on complete category listings?
- I have checked the category/part list and I am not interested.
- Can I edit my bid?
- Can I get a list of the parts included in a specific category?
- Can the content of an asset project change during the bidding process?
- How can I contact the asset project owner to ask for additional information on the offered asset?
- How do I place a bid on a category?
- Is there a minimum bid?
- After the bidding phase
- Consignment
- Connector
- What does it mean that I reached my daily search limit?
- What are trading channels and how can they be created?
- What does it mean when the system tells you that a specific column is not correct or missing while uploading new listings via CSV?
- Is it possible to modify multiple listings at the same time?
- How can we delete your entire listing in one go?
- Why is it mandatory to include MFR details when uploading parts?
- Can we use the cage code as reference for the MFR?
- How can we change the visibility for existing listings?
- What means the “Default for Connector” visibility option?
- What is a trading channel?
- How can I hide my company’s listings from another company?
- What happens when a company is marked as an Approved Supplier?
- Can I undo the action of hiding a company’s listings?
- How do I add a company to the Approved Suppliers list?
- Can I undo the action of adding a company to the Approved Suppliers list?
- How can I tell if a supplier is approved when I am browsing through parts in the Connector module?
- Can I undo the approval of a supplier once it has been set?
- Who has the ability to approve suppliers in the Connector module?
- What does it mean if a supplier’s name is not green?
- Can I purchase parts from suppliers that are not approved?
- What should I do if I notice that an approved supplier is no longer meeting our standards?
- Why are some parts listed under auction?
- Why are some parts listed under interchangeabilities?
- What happens if I use the “Quick buy” option?
- Evaluator