Company Administrator Guide

Welcome to the IATA MRO SmartHub a platform designed to streamline aviation spare parts management and transactions. As a company administrator, your role is pivotal in ensuring your organization’s successful use of IATA MRO SmartHub. This guide will help you understand your responsibilities, manage your company profile, and empower your users to make the most of the platform. Let’s dive in.

What is IATA MRO SmartHub?

IATA MRO SmartHub, developed by IATA, is an innovative platform tailored for companies in the aviation industry to manage Maintenance, Repair, and Overhaul (MRO) spare parts. The platform is accessed via a web browser at https://mrosmarthub.iata.org, where each user has personalized access, managed by the company administrator.

IATA MRO SmartHub includes several modules that facilitate different functions, such as part evaluation, sourcing auctions, consignment management, and teardown project tracking. As a company administrator, you’ll oversee the setup and access to these modules for your company.

Role of a Company Administrator

The company administrator is a vital role within IATA MRO SmartHub. Nominated during the onboarding process and enabled by IATA/Opremic (How to contact IATA?), a company administrator ensures smooth functioning by managing both company and user aspects of the platform.

The primary responsibilities of a company administrator include:

  • User Access Management: You handle user registrations, manage access to various modules, and ensure that all users have the permissions they need.

  • Company Settings Management: You’ll create and manage your company profile, set up trading channels, and act as the first point of contact for your company’s users on IATA MRO SmartHub.

  • Profile and Trading Channels: You are responsible for maintaining the company profile, which is crucial for establishing trading relationships on the platform.

  • Support and Troubleshooting: As the first level of support, you address basic issues users face and liaise with the IATA support team for more complex problems.

Company Management

  1. Setting Up Your Company Profile:

    To establish trading channels on IATA MRO SmartHub, you’ll need to create a company profile. The profile should include:

    • Company Logo (required)

    • Company Description (required)

    • General Terms of Service (optional, either as a PDF or a link)

    A complete and accurate profile helps your company build trust with other users and facilitates easier trade negotiations.

  2. Trading Channel Setup:

    After completing the company profile, you can start setting up trading channels with other companies registered on the platform. You’ll be able to view a list of all participating companies and their available materials, allowing you to find suitable trading partners.

  3. Blacklisting Companies:

    If necessary, you can blacklist companies to prevent seeing their listed materials. This can be useful for avoiding irrelevant offers and focusing only on the most pertinent options for your business.

User Management

Managing users is a core task for any company administrator. Here are the key steps involved:

  • User Registration: New users must self-register via our registration page using their business email address. The assignment of users to companies is done based on the email domain.

  • Managing User Access: Once a user is registered, you can manage their access to various modules. Initially, newly registered users have access to the Auctioneer module as bidders. Access to other modules must be granted by you as the administrator.

  • Monitoring and Notifications: As the administrator, you can also manage notification settings for each user, including alerts related to shopping carts and transaction requests.

Security Measures (2FA)

For users accessing sensitive modules, such as Evaluator, two-factor authentication (2FA) is required. This process involves registering a smartphone and using an app like Google Authenticator to generate time-sensitive codes for logging in. The additional layer of security helps protect your company’s data.

Documentation and Support

As a company administrator, you also have access to various support and documentation resources:

  • Training Materials and Documentation: Available on this page.

  • API Documentation: For companies integrating directly, documentation can be found at the API documentation.

  • Support Levels: As the first level of support, you’re responsible for helping your company’s users. If further assistance is needed, the IATA support team is available 24/7 through the contact form: How to contact IATA?.

Summary

Being a company administrator on IATA MRO SmartHub means having a crucial role in ensuring that your company leverages the platform’s features effectively. From managing user access to setting up trading channels and troubleshooting issues, your involvement is key to creating a smooth and productive experience for your entire team.

We hope this guide helps you get started. For more detailed information, please refer to the available documentation or contact IATA support as needed.

Next steps to complete your company’s onboarding

  • Register all users within your company.

  • Set up and complete your company profile.

  • Start exploring the trading channels and modules available to your company.

Step-by-Step Tutorials